Returns & Refund Policy

Last updated: July 24, 2026

This policy explains returns and refunds for anything you buy from MockShift, including memberships, physical products, parts, apparel, and any other items we offer now or in the future. Questions can be sent to [email protected].

Founder’s Batch membership

The Founder’s Batch membership is a one dollar reservation that holds your numbered spot in line. It is not a purchase of a product.

The membership fee is non-refundable. Because the amount is one dollar and its purpose is to confirm you are serious about joining, we do not process refunds on it. Joining the Founder’s Batch places you under no obligation to buy anything later. If you decide not to purchase when a kit is ready, your spot opens up and the next member in line receives your number.

General product returns

This section applies to physical products purchased from MockShift.

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at [email protected]. and we will make it right with a replacement, repair, or refund.

For other returns, you may request one within 30 days of delivery. To be eligible, the item must be unused, uninstalled, and in its original packaging and condition. All return requests must be approved by us before you send anything back.

Some items are non-returnable. These include custom, numbered, or personalized products such as engraved gate plates, items sold as final sale, digital or downloadable products, and any product that has been installed or used. Once a part is installed, it is considered used and is covered by our warranty terms rather than this return policy. We will note any non-returnable item at the time of purchase.

How to request a return

Email [email protected]. with your order number and a description of the issue, along with photos if the item is damaged or incorrect. We will reply with approval and instructions. Please do not send items back before you receive approval.

Refund processing

Approved refunds are issued to your original payment method. It may take several business days for the refund to appear, depending on your bank or card provider. Original shipping costs may be non-refundable, and return shipping may be your responsibility unless the item arrived damaged, defective, or incorrect.

Warranty

Products that carry a warranty are covered under the terms provided with that product. Warranties cover manufacturing defects.

Normal wear, misuse, improper installation, or modification is not covered.

Contact us

For any return, refund, or warranty question, contact [email protected] or call +1 904-977-2171.